Privacy Policy for Lone Star Ventilation Care
Effective Date: 2023-10-02
Last updated: 2026-05-02
Lone Star Ventilation Care values your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and share it, your rights regarding your personal information, and our practices concerning data protection. This policy applies to all personal information collected through our website and services.
Information We Collect
We collect various types of information in order to provide our services effectively. The types of information we may collect include:
Personal Identifiable Information (PII)
- Contact Information: Name, email address, phone number, and mailing address. - Service Information: Details of the services you request (e.g., air duct cleaning, HVAC maintenance).
Non-Personal Information
- Browsing Data: IP address, browser type, device information, and usage statistics. - Cookies: Data collected through cookies and similar tracking technologies.
Payment Information
If you engage in transactions with us, we may collect payment information necessary to process your orders, though we do not store this information ourselves.
How We Use It
We use the information collected for various purposes, including but not limited to:
- Providing Services: To schedule and provide air duct and HVAC cleaning services.
- Customer Communication: To respond to inquiries, communicate service updates, and send marketing communications if you have opted in.
- Improving Services: To analyze data to enhance our services and customer experience.
- Compliance: To comply with legal obligations and protect our rights.
Sharing with Third Parties
We do not sell or rent your personal information. We may share information in the following cases:
- Service Providers: We may share your information with third-party vendors who assist us in providing services (e.g., scheduling platforms, payment processors).
- Legal Compliance: We may disclose your information to comply with legal obligations or respond to valid legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, resolving disputes, and enforcing our agreements. Data retention periods may vary based on the type of information collected and the purpose of its processing.
Your Rights (GDPR/CCPA)
General Rights
Under the GDPR and CCPA, you have the following rights: - Access: You have the right to request information about the personal data we hold about you. - Rectification: You can request the correction of inaccurate or incomplete personal data. - Erasure: You may request that we delete your personal data under certain circumstances. - Portability: You have the right to receive your personal information in a structured, commonly used format. - Opt-Out: Under the CCPA, California residents can opt-out of the sale of their personal data.
How to Exercise Your Rights
To exercise your rights, please contact us at [email protected].
Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand your preferences and improve our services. You can manage your cookie preferences through your browser settings. For more information about our cookie use and to learn how to manage cookies, please refer to our Cookie Policy.
Children's Privacy
Lone Star Ventilation Care does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe we have collected personal information from a child under 13, please contact us at [email protected].
International Transfers
Your information may be transferred to, and maintained on, servers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. By providing us with your personal information, you consent to the transfer and processing of your information in accordance with this Privacy Policy.
Security
We strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store to protect it from unauthorized access, destruction, use, modification, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Changes
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the